If you really want your online reputation to soar, you’re going to need to make sure your customers trust you. How? With complete transparency.
Nobody likes to feel misled. You only have to look at the thousands of complaints companies have received due to cleverly hidden terms and conditions to know how important transparency is. Without transparency, there’s no trust, and without trust you’ll have very few customers.
Be honest about your services
The first step to full transparency is making sure you’re honest about the products and services you provide. Never over-sell or make them sound too good to be true. Of course, you should never be negative about your business, but avoiding unrealistic statements is definitely recommended.
You’ll also need to be honest about any fees you may charge. This is the one thing that can save you from developing a really bad reputation. As long as you’re honest and don’t try to hide any fees or potential problems, your customers will trust your reliability.
Don’t ignore employees
Your employees are the face of your business so keeping them happy is essential to your reputation. This means you also need to be 100% transparent with them too. Keep them in the loop, don’t shut them out of important decisions, events, and other value-boosting activities. If something is wrong, tell them. If they feel included and valued, they are going to do their best to help and provide the best service to your customers.
Transparency improves both customer and employee relationships, which in turn really boosts your reputation. You need your customers to trust you otherwise they’re going to head over to your competitors.
Need more help on how to make sure your business is transparent? Contact us today.